There's always talk about the different behaviors your customers have, but have you ever sat down to describe what their ideal behavior would be? If you describe exactly how an ideal customer would interact with your store, it can become very easy to build a retention system around that. Instead...
Today we're going to talk about how your repeat purchase rate is an excellent measure of your future success. Repeat purchase rate shows you how loyal your customer base is. The more customers who come back and buy two, three, or even ten times, the more valuable each customer is....
The process of optimizing your store for retention isn't just one big A-to-Z task you complete once and check off. It's a regular set of smaller processes where you perform experiments to try and improve different parts a little bit at a time. Combined, they all lead to significant improvements....
At a certain point it can be difficult to understand what your customers are doing in your Shopify store. You're getting orders, shipping products and managing support every day, but you are having a difficult time connecting the orders to actual customers, let alone figuring out how those customers behave....
What can you do when you and your Shopify App Store app are deep in like, but not deep in love? Do you break up and find someone new, or stick it out for the long haul? I get a lot of clients asking me how to deal with an...
With any customer retention process, you might have ran into a problem with Shopify. Before you can start any kind of customer retention, you first need to know who your repeat customers are. Shopify is great at keeping track of customer data, but it doesn't make it easy to find...
I want to take some time now to do what I call Value Math. Don't worry, yes there are numbers but I'll walk you through each one. Not very many stores do this and I think the results will be eye-opening for you. Average Order Values for ecommerce According to...
An easy way to increase the future revenue of your Shopify store is to do things today that will ensure your current customers come back. This is why customer retention is such an important topic for ecommerce stores. Putting in the effort to retain a customer now means you'll get...
In order to retain your repeat customers you need to treat them differently and not just as a transaction. They're a person who is giving your business an opportunity to serve. That probably sounds vague and wishy-washy but you know what I mean. How is that going to be used...
Hopefully by now you see the importance of doing something to treat your repeat customers as well as possible. Like the idea I gave you the idea of writing custom thank you cards for each repeat order. But you probably ran into a common problem: at a certain point it...
Each tip includes a way to improve your store: customer analysis, analytics, customer acquisition, CRO... plus plenty of puns and amazing alliterations.