The past couple of weeks I've been listening to a lot of cover songs.
I like them because they are familiar but also have a touch of surprise. Especially when they cross-genres.
This idea of taking something that works and tweaking it to make it unique works well with ideas and processes too. Borrow a working idea or process from another industry and riff on it.
Usually the further away from your industry, the more ideas you can find and the more novel they'll seem.
Eric Davis
Analyze your customer's behaviors before they defect
Your customers aren't yours forever. Some might have defected today, never to be seen again.
You need to analyze your customer behavior so you can reach them before they defect.